Last updated: January 2024
At Mizanpay, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds will be processed for transactions made through our platform.
If your recharge or bill payment has been processed successfully and the service has been delivered to the intended recipient, the transaction cannot be reversed or refunded. The refund policy applies only to unsuccessful transactions.
In the event of a transaction failure, the amount will be automatically refunded to the original payment method within 5-7 business days. If the refund is not received within this period, please contact our customer support team.
Transaction failures can occur due to:
If a transaction is processed twice due to a technical error or user action, the duplicate amount will be refunded within 5-7 business days. Customers must report duplicate transactions within 7 days of the transaction date.
Refunds are processed according to the following timeline:
5-7 business days
5-7 business days
2-3 business days
Instant to 24 hours
Mizanpay does not offer partial refunds for successful transactions. If you wish to cancel or modify a service, you must contact our customer support team before the service is delivered.
The following transactions cannot be refunded:
To request a refund, please follow these steps:
Alternatively, you can contact our customer support team directly at care@mizanpay.in or call 9327140392.
If you believe your account has been compromised or a transaction was made without your authorization, please contact us immediately. We will investigate the matter and take appropriate action.
If you initiate a chargeback through your bank or payment provider without contacting us first, your account may be suspended pending investigation. We recommend contacting our support team first to resolve any issues.
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: care@mizanpay.in
Phone: 9327140392
WhatsApp: 9327140392
Address: Kumargnj, Balurghat, South Dinajpur, 733141, West Bengal
Hours: 24/7 Support
Mizanpay reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the platform after such modifications constitutes your acceptance of the updated policy.